TERMS OF SERVICE

1. SCOPE AND INTRODUCTION

This document sets out the General Terms and Conditions of Purchase and Use governing the use of this website, as well as the contract between the customer and the company that owns the Mr. Blue brand.

Any order placed in the Mr. Blue online store is governed by these Terms and Conditions. By validating and completing an order on our website, the customer acknowledges that they have read, understood, and fully accepted these Terms and Conditions.

Mr. Blue reserves the right to amend these terms and conditions at any time. Any amendments will be duly published on the website with sufficient notice.

2. WEBSITE OWNER IDENTITY

The Mr. Blue website is operated by the company:

  • Company Name: Botão Azul – Comércio de Vestuário, S.A.
  • Registered Office: Rua dos Ciprestes, n.º 48, Edifício Office do Estoril, 2765-623 Estoril, Portugal
  • Tax Number: 503398411
  • Contact and Customer Service: Contact form on the online store or email customer.service@mr-blue.com (Weekdays, 9 am to 6 pm)

3. DATA PROTECTION AND PRIVACY

Mr. Blue strictly complies with the General Data Protection Regulation (GDPR) and applicable personal data protection legislation:

  • Data Processing: Personal data collected during the purchase or registration process is processed strictly for order management, processing and shipping, invoicing and customer support.
  • Marketing Communications: The sending of direct marketing communications (such as newsletters or promotional campaigns) depends on the customer's prior, free and unambiguous consent (opt-in system), and consent may be withdrawn at any time in the customer area or via the link provided in promotional emails.
  • Security: Mr. Blue adopts appropriate technical and organizational measures to prevent the loss, alteration or unauthorized access to personal data. However, the customer is responsible for maintaining secure passwords and not sharing their credentials with third parties.

For more details, please see our Privacy Policy and Cookie Policy.

4. PRODUCT AVAILABILITY AND REFUSAL OF ORDERS

All orders are subject to product stock availability.

Mr. Blue reserves the right to remove or change products, materials or content on the website at any time. Although we will make every effort to process all orders placed, exceptional circumstances may occur (such as stock errors or an obvious error in the price of the item) which may require us to refuse processing or cancel an order, even after the Order Receipt Confirmation has been sent.

In such cases, the customer will be notified immediately and fully refunded.

5. PRICES, TAXES AND PAYMENT

  • Taxes: All prices displayed on the website include Value Added Tax (VAT) at the current statutory rate.
  • Payment: Payment is made at the time of order validation using the methods available at checkout. If payment is not validated, the order is automatically cancelled.
  • Invoicing: The purchase invoice is sent in digital format to the customer's email address when the order is dispatched, serving as proof of purchase.

6. DELIVERIES

Mr. Blue makes every effort to deliver within the timeframes estimated at checkout.

  • Timeframes: If it is not possible to meet the timeframe due to force majeure or exceptional circumstances, the customer will be informed and will have the option to keep the order with a new delivery date or cancel it, with the right to a full refund.
  • Festive Periods: During periods of high demand (such as the Christmas period or sale periods), the recommended deadlines to guarantee on-time delivery will be duly announced on the homepage and at checkout.
  • Receipt: For legal purposes, delivery is considered completed upon signing the transport document at the address provided by the customer.
  • Delivery Failure: If delivery cannot be made due to no one being present at the location, the carrier will attempt a second delivery or make the order available at a designated pickup point, following prior contact.

7. EXCHANGES AND RETURNS

7.1 TERMS AND GENERAL CONDITIONS

Mr. Blue offers an extended period of 90 days (from the date of the order) to make exchanges or returns of items purchased online.

Mandatory Conditions:

  • The item(s) must be in perfect condition, without any signs of use, alteration or washing, with the original tags and in properly packaged packaging.
  • Mr. Blue reserves the right to refuse exchanges and/or returns outside the established period or if the items do not meet the conditions in which they were sent.
  • Hygiene Exceptions: For health protection and hygiene reasons, exchanges or returns of underwear or items with visible signs of use are not accepted.
  • Outlet Items: Exchanges or returns of Outlet items can only be made at our Physical Outlet Stores (Freeport, Strada and Vila do Conde) or by sending them to the Central Warehouse.

7.2 RETURN PROCEDURE

A. RETURN TO A MR. BLUE PHYSICAL STORE (FREE)

The customer can go to any Mr. Blue physical store with the purchase invoice sent by email at the time of dispatch.

At the time of return in store, the customer chooses the desired refund method:

  1. Refund to the same payment method: The store collects the item and registers the return, and the refund is credited to the original account/card within a maximum of 14 business days; OR
  2. Exchange / Return Voucher: Issued at the time, valid for 365 days, for use in future purchases.

Exchange Voucher Terms of Use:

  • The voucher can be used for purchases in physical stores or the online store (provided the customer has an account created on Club Blue for You with the same associated email).
  • The voucher document must be kept in legible condition, as reissues are not made.
  • To use the voucher in the online store, you must send an email with the number and a clear photo of the voucher to: customer.service@mr-blue.com.

B. RETURN TO THE CENTRAL WAREHOUSE (COST BORNE BY THE CUSTOMER)

The customer may choose to send the items by post or courier to:

Maia 2 Logistics Centre – CLM2

Rua Eng.º António Ricca Gonçalves, n.º 307

Z. I. da Maia I – Sector VIII

4475-298 Gemunde, Maia – Portugal

  • The shipment must be accompanied by the invoice.
  • Shipping costs and responsibility for any loss of the order during transport are borne by the customer.
  • The refund is processed using the same payment method used for the purchase, within a maximum of 14 business days after receipt and inspection of the items at the warehouse.
  • Note: The Central Warehouse exclusively processes returns/refunds (it does not perform direct exchanges of items).

7.3 EXCHANGE PROCEDURE

Exchanges for size, colour or model are free and can be made exclusively at Mr. Blue physical stores within 90 days of the order, upon presentation of the purchase invoice and the item in new and tagged condition.

8. FREE-TEXT FORM TEMPLATE

(Only complete and submit this form if you wish to withdraw from the contract within the first 14 days by written declaration)

To:

Botão Azul – Comércio de Vestuário, S.A.

Rua dos Ciprestes, n.º 48, Edifício Office do Estoril, 2765-623 Estoril

Email: customer.service@mr-blue.com

I hereby communicate/we hereby communicate that I withdraw/we withdraw from my/our contract of sale relating to the following goods:

Order requested on (*) / received on (*): _________________________________

  • Order Number: _________________________________
  • Name of the Consumer(s): _________________________________
  • Address of the Consumer(s): _________________________________
  • Signature of the Consumer(s) (only if the form is submitted on paper): _________________________________
  • Date: __________/ __________/ ________

9. LEGAL GUARANTEE AND CONFORMITY OF GOODS

Under the terms of Decree-Law No. 84/2021, all products sold on the Mr. Blue website benefit from the legal guarantee of conformity for consumer goods. In the event of a manufacturing defect or non-conformity of the item, the consumer is entitled to repair, replacement, a proportional price reduction, or termination of the contract, without additional charge.

10. ALTERNATIVE DISPUTE RESOLUTION (ADR)

In compliance with Law No. 144/2015, please note that in the event of a consumer dispute, consumers may have recourse to an Alternative Dispute Resolution (ADR) entity.

The entity competent for disputes in the geographical area of the company's registered office is the Lisbon Consumer Dispute Arbitration Centre (CACCL):

For online purchases, consumers may also have recourse to the European Online Dispute Resolution (ODR) Platform available at:

http://ec.europa.eu/consumers/odr/

You may also use the Electronic Complaints Book via www.livroreclamacoes.pt.

11. GOVERNING LAW AND JURISDICTION

These General Terms and Conditions of Purchase are governed by Portuguese law. Any disputes or claims arising from the interpretation or execution of these Terms of Service shall be submitted to the jurisdiction of the Courts and Tribunals of the District of Cascais, without prejudice to the mandatory rules on territorial jurisdiction applicable to consumer relations.